Terms of service

[Placeholder — the final terms must be written by your lawyer for the countries you operate in.] They should cover the topics below, matching how the platform works (see the help center).

  1. HomeHero's role: intermediary between customers and independent Heroes (contractor only for Premium)
  2. Eligibility: 18+, one personal account, accurate information
  3. Offers, bookings and when a contract is formed
  4. Payment through HomeHero only; payment held until approval; automatic release after the approval period
  5. Fees for customers and Heroes (see the fee table)
  6. Cancellation, cancellation fee and refunds
  7. Problems, disputes and how HomeHero decides
  8. Damage protection and its exclusions
  9. Premium quality guarantee and subscriptions
  10. Communication rules: no contact details, no off-platform payment, no advertising
  11. Reviews and ranking
  12. Prohibited content and behaviour; reports; warnings, restrictions and suspension
  13. Liability and indemnity
  14. Privacy and data (see privacy policy)
  15. Changes to the terms, governing law and complaints

Questions: contact@globalmanagedproperties