Safe for customers. Fair for Heroes.
Everything on HomeHero — payment, communication and reviews — is designed so neither side has to take a risk. Here's how.
Your money is protected
You pay through HomeHero when you book. We hold the money while the job is done and release it only when you approve — or automatically 7 days after the Hero marks the job done, unless you report a problem.
Payment protection →Damage protection
Accidental damage caused during a job booked and paid on HomeHero is covered (partner: [Insurance partner], up to [€ amount] per job). Claims within 30 days from the order page.
Damage protection →Reviews you can trust
Only the customer and the Hero on a completed, paid job can review each other — once. Reviews can't be bought or removed by the person reviewed.
How reviews work →Verified Heroes
Identity and bank details are verified by Stripe before payouts. Heroes upload proof of insurance and trade authorisations, which our team reviews. Approved documents show as badges — the documents themselves are never shown.
Verification & documents →Contact details stay private
Only first names are shown. Phone numbers, emails, links, social media handles and requests to pay or meet outside HomeHero are blocked automatically in every message, question, offer and profile. Before booking, questions are public; the private chat opens only after payment.
Communication rules →Your address stays private
Tasks show only the area, and map pins are placed approximately. Your exact address is shared only with the Hero you book, after payment. Photos are stripped of location data on upload.
Privacy →Report anything
Every task, profile, question and chat has a report button. Repeated attempts to share contact details lead to warnings, a messaging pause and suspension.
Report a problem →