What does HomeHero Damage Protection cover?
Accidental damage caused by the Hero during a job booked and paid through HomeHero is covered.
Jobs booked and paid through HomeHero are covered by HomeHero Damage Protection, in partnership with [Insurance partner].
What's covered
Accidental damage to the customer's property caused by the Hero while carrying out the job.
- Cover: up to [€ amount] per job
- Excess: [€ excess]
What's not covered
- normal wear and tear
- damage that existed before the job
- items or areas that weren't part of the agreed job
- cash and valuables
- jobs paid outside HomeHero
How to make a claim
- Open the order from My tasks and choose to make a damage claim.
- Do this within 30 days of the job being completed.
- Describe what happened and add photos of the damage.
- Add receipts or other documentation of the item's value or repair cost.
Tell the Hero in the chat as well; many issues can be solved directly.
Heroes' own insurance
Heroes are expected to have their own liability insurance, and Heroes doing authorised trades must have it. Look for the "Insurance verified" badge on profiles.