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Popular questions
How do I post a task?Describe what you need, where and when, and Heroes nearby can start sending offers.How do offers work?Heroes send a total price and a message, and only you can see the offer amounts.When do I get paid?Your payout is sent automatically once the customer's payment is released.What does HomeHero cost?Signing up and posting is free; a service fee applies when a job is booked, depending on the price.How does payment protection work?HomeHero holds your payment until the job is done and only releases it when you approve or the review period ends.What happens if a booking is cancelled?Who pays the cancellation fee depends on who cancels and why.How long does my refund take?Refunds go back to your original payment method and usually arrive within 5–10 business days.Why can't I share my phone number or email?Contact details, links and requests to pay outside HomeHero are blocked to keep everyone protected.
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Getting startedWhat HomeHero is, how it works and how to create your account.5 articlesFor customersPosting tasks, comparing offers and getting the job done.7 articlesFor HeroesFinding tasks, sending offers, house rules and getting paid.7 articlesPayments & feesService fees, payment protection and how money moves on HomeHero.9 articlesCancellation & refundsCancelling a booking, refunds and what to do when something goes wrong.7 articlesTrust & safetyDamage protection, verification, reviews, privacy and staying safe.8 articlesPremium & subscriptionsHomeHero Premium services, fixed quotes, the quality guarantee and recurring plans.7 articlesYour accountProfile, login, notifications, invites and deleting your account.9 articles
Still need help?Email contact@globalmanagedproperties — include your booking number if you have one.
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