How do I cancel a booking as a customer?

Plans change. If you no longer need a job you've booked, you can cancel it from the order page.

How to cancel

• Go to My tasks and open the order.
• Select Cancel booking and choose a reason.
• Confirm the cancellation.

We recommend letting your Hero know in the chat as early as possible. It's the fair thing to do, and they may have turned down other work for your job.

What does it cost?

Because the cancellation is on your side, a fee is kept and the rest of your payment is refunded to your original payment method: free within 60 minutes of booking, 10% of the job price, max €20 normally, or 20% of the job price, max €40 if it's less than 24 hours before the job. The order page always shows the exact amount before you confirm.

When you don't pay the fee

Choose the right reason when cancelling. You get a full refund if:

• the Hero has asked you to cancel, or you both agreed to cancel
• the Hero didn't show up
• you couldn't reach the Hero after reasonable attempts

If you're unsure which applies, describe what happened and our team will check.

Haven't booked yet?

If you haven't accepted an offer, there's nothing to pay. You can simply leave the task unbooked.