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Cancellation & refunds
All topicsCancelling a booking, refunds and what to do when something goes wrong.
- What happens if a booking is cancelled?Who pays the cancellation fee depends on who cancels and why.
- How do I cancel a booking as a customer?Cancel from the order page; the cancellation fee is deducted and the rest is refunded.
- What if my Hero cancels or doesn't show up?You get a full refund or can choose a new Hero, as the task reopens for new offers.
- How long does my refund take?Refunds go back to your original payment method and usually arrive within 5–10 business days.
- How do I report a problem with a job?Report it on the order page before approving, and the payment stays on hold.
- How are disputes resolved?You first try to agree in the chat; if that fails, HomeHero reviews the evidence and decides.
- How do I change the date or time of a booking?Propose a new time on the booking page. The booking moves as soon as the other person accepts.
Browse by topic
Getting startedWhat HomeHero is, how it works and how to create your account.5 articlesFor customersPosting tasks, comparing offers and getting the job done.7 articlesFor HeroesFinding tasks, sending offers, house rules and getting paid.7 articlesPayments & feesService fees, payment protection and how money moves on HomeHero.9 articlesCancellation & refundsCancelling a booking, refunds and what to do when something goes wrong.7 articlesTrust & safetyDamage protection, verification, reviews, privacy and staying safe.8 articlesPremium & subscriptionsHomeHero Premium services, fixed quotes, the quality guarantee and recurring plans.7 articlesYour accountProfile, login, notifications, invites and deleting your account.9 articles
Still need help?Email contact@globalmanagedproperties — include your booking number if you have one.
Trust & safety