How long does my refund take?
Refunds go back to your original payment method and usually arrive within 5–10 business days.
Once a refund has been approved, we send it back straight away. How quickly it shows up depends on your bank.
Where does the refund go?
Always to the original payment method, meaning the card you paid with. We can't send refunds to a different card or account.
How long does it take?
Usually 5–10 business days, depending on your bank. Some banks show the refund within a few days; others take the full period.
What's refunded?
- Full refund: the job price and the service fee.
- Customer cancellation: your payment minus the cancellation fee of 10% of the job price, max €20.
- Partial refund: the amount agreed with the Hero or decided by HomeHero after a dispute.
Track your refund
You can see the status of every refund in Payment history.
Still not there?
If more than 10 business days have passed:
- check that you're looking at the right card statement
- ask your bank whether a pending credit is on its way
- if it still hasn't arrived, contact contact@globalmanagedproperties with the order details