About reviews

Only real, completed bookings

• A review can only be written for a booking that was paid through HomeHero and completed. Without a booking there is no review button.
• Only the two parties of the booking can review: the customer reviews the Hero, the Hero reviews the customer. One review each per booking.
• We send one reminder after the job is approved. We never pay, give credit or offer discounts for reviews, and we don't ask for positive ones.
• Heroes can't remove or edit reviews. They can post one public reply.

How reviews are shown

• All reviews are shown, newest first — good and bad. We don't hide or rank reviews by their rating.
• The average rating is the simple average of all star ratings received.
• Review texts pass the same automatic check as other texts (no contact details, links or payment details). They aren't pre-approved by a person.
• Reviews that break our rules (e.g. abusive, unrelated to the job, personal data) can be reported and removed after review; the author is told why. If an account is deleted, its star ratings remain without the name or text.

Something looks wrong? Report a review.