How does the Premium quality guarantee work?
Report an issue within the guarantee period and we'll come back to fix it free of charge.
Every Premium booking comes with the HomeHero quality guarantee. If something isn't right, we put it right.
How it works
- Report the issue within 72 hours of the visit.
- We send someone back to fix it, at no extra cost.
- If it can't be fixed, we refund the affected part of the booking.
How to report
Open the booking in My tasks and report the problem. Describe what's wrong and add photos; they help us send the right person with the right equipment. You can also write to contact@globalmanagedproperties.
Examples of what the guarantee covers
- an area or room that was included but not cleaned
- marks or dirt left behind where the service should have removed them
- an extra you booked that wasn't done
Good to know
- The guarantee applies to the service you booked, not to areas or extras that weren't included.
- Reporting within 72 hours lets us assess the issue while it's still fresh.
The guarantee applies to Premium bookings only. For marketplace tasks, see How do I report a problem with a job?