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Premium & subscriptions
All topicsHomeHero Premium services, fixed quotes, the quality guarantee and recurring plans.
- What is HomeHero Premium?Premium jobs are done by HomeHero's own staff at a fixed instant price, with a quality guarantee.
- Which services are available with Premium?Premium covers a range of cleaning, AC, mould, window and carpet services.
- How is the Premium price calculated?You get an instant fixed quote based on the size of your home, the number of units and any extras.
- How does the Premium quality guarantee work?Report an issue within the guarantee period and we'll come back to fix it free of charge.
- Can I cancel or reschedule a Premium booking?Cancel free of charge until 24 hours before the scheduled time; later cancellations carry a fee.
- How do cleaning and maintenance subscriptions work?Book recurring Premium visits, billed automatically per period, with a discount for frequent plans.
- How do I manage or cancel my subscription?Cancel anytime before the next billing date from the account menu, and contact support to reschedule visits.
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Getting startedWhat HomeHero is, how it works and how to create your account.5 articlesFor customersPosting tasks, comparing offers and getting the job done.7 articlesFor HeroesFinding tasks, sending offers, house rules and getting paid.7 articlesPayments & feesService fees, payment protection and how money moves on HomeHero.9 articlesCancellation & refundsCancelling a booking, refunds and what to do when something goes wrong.7 articlesTrust & safetyDamage protection, verification, reviews, privacy and staying safe.8 articlesPremium & subscriptionsHomeHero Premium services, fixed quotes, the quality guarantee and recurring plans.7 articlesYour accountProfile, login, notifications, invites and deleting your account.9 articles
Still need help?Email contact@globalmanagedproperties — include your booking number if you have one.
Trust & safety