Can I cancel or reschedule a Premium booking?

Cancel free of charge until 24 hours before the scheduled time; later cancellations carry a fee.

We know plans change. Here's how cancelling and rescheduling Premium bookings works.

Cancelling

  • More than 24 hours before the scheduled time: free of charge, and you get a full refund.
  • Less than 24 hours before the scheduled time: the late cancellation fee of 20% of the job price, max €40 is charged, and the rest is refunded.

To cancel, open the booking in My tasks and choose to cancel it.

Rescheduling

To move a visit to a different time, contact us at contact@globalmanagedproperties. Get in touch as early as possible so we can find a slot that suits you.

Refunds

Refunds go to your original payment method and usually arrive within 5–10 business days, depending on your bank. See How long does my refund take?

Subscriptions

Cancelling a single visit is different from cancelling your plan. To stop a subscription altogether, see How do I manage or cancel my subscription?