How can I pay?

All payments on HomeHero are made by card and processed securely by our payment provider Stripe. Your card details are handled by Stripe and are never shared with the Hero.

When are you charged?

• Marketplace tasks: when you accept an offer. HomeHero holds the money until the job is done.
• Premium bookings: when you confirm the booking.
• Subscriptions: automatically at the start of each billing period.

Managing your cards

Go to Payment methods to add a new card, remove an old one or choose which card to use by default. If you have an active subscription, make sure the card on file is valid so the next billing doesn't fail.

Card declined?

• Check that the card number, expiry date and security code are correct.
• Make sure the card allows online payments and has enough funds.
• Some banks ask you to confirm the payment in their app; check for a notification.
• Try another card if the problem continues.

Never pay a Hero by cash, bank transfer or any other method outside HomeHero.