Receipts and VAT

Every paid booking gets a PDF receipt with its own receipt number (for example HH-001042). We also email you a link to it when your payment is confirmed.

Where to find your receipt

• On the booking page: Download receipt (PDF) in the price box.
• In Payment history: Receipt (PDF) next to each payment.

You need to be logged in to download a receipt. Only you (and HomeHero support) can open it.

What's on the receipt

• Receipt number, payment date, your name and email
• The job price, HomeHero's service fee, any extra work you paid for and any discount or credit used
• Refunds, if part or all of the booking was refunded
• The total paid by card through Stripe

How VAT is shown

Bookings with a Hero: your Hero is an independent service provider. HomeHero collects the job price on the Hero's behalf, so it isn't HomeHero's sale. Only HomeHero's service fee is supplied by Global Managed Properties Ltd, and it includes VAT at 18%. The receipt shows that VAT separately. If you need a VAT invoice for the job itself, ask your Hero — they're responsible for their own invoicing and taxes.

Premium bookings: HomeHero's own team does the job, so Global Managed Properties Ltd is the supplier and VAT at 18% is included in the total. The receipt shows the VAT amount.

For Heroes

Download a monthly earnings statement (PDF) from Earnings. It lists the jobs approved that month, the HomeHero fees, extra work, any cancellation fees deducted and the transfers to your account.

Questions about a receipt? Contact contact@globalmanagedproperties.