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Service fees, payment protection and how money moves on HomeHero.

• What does HomeHero cost?Signing up and posting is free; a service fee applies when a job is booked, depending on the price.
• How does payment protection work?HomeHero holds your payment until the job is done and only releases it when you approve or the review period ends.
• How can I pay?Payments are made by card through our payment provider Stripe.
• Can I pay a Hero directly?No; payments outside HomeHero break the rules and remove all protection.
• Where can I see my payments and receipts?All your payments, refunds and fees are listed under Payment history.
• Receipts and VATDownload a PDF receipt for every booking and see how VAT is shown on it.
• Extra work: when the job turns out biggerYour Hero can ask you to approve and pay for extra work through HomeHero — never in cash.
• How do I use a promo code?Enter a promo code when you book to get a discount, paid for by HomeHero.
• When is the payment released to the Hero?When the customer approves the job, or automatically after the review period if nothing is reported.

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