Text messages (SMS) from HomeHero

Which texts we send, to which number, and how to stop them with one reply.

HomeHero can send a few short text messages about your bookings, so you don't miss something important when you're not checking email.

Which texts we send

  • A reminder the day before a booked job (to the customer and the Hero)
  • You got the job — when a customer books you (Heroes)
  • The first offer on a task you posted
  • When the other person proposes a new time for a booking
  • When there's a problem with a payment on your booking

We never send marketing by SMS. Texts only contain first names, a date and a short link to HomeHero — never addresses, phone numbers or other personal details.

Which number

Texts only go to a number you have verified in Login & security. Unverified numbers never get texts.

Turning texts off

  • Switch off Text messages (SMS) in Notification settings, or
  • Reply STOP to any HomeHero text. Reply START to turn them back on.

Texts are on by default once your number is verified, because they are about bookings you are part of. You still get every update in the app and by email.