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Your account
All topicsProfile, login, notifications, invites and deleting your account.
- How do I edit my profile?Update your name, photo and description in your account settings.
- How do I change my password or connected logins?Manage your password and Google, Apple or Facebook logins under Login & security.
- How do I change my notifications?Choose which email and in-app notifications you receive for messages, offers, task alerts and news.
- Text messages (SMS) from HomeHeroWhich texts we send, to which number, and how to stop them with one reply.
- How do invites and referral credit work?Give your friends HomeHero credit and earn credit when their first booking is completed.
- Why do I need to confirm my email?Confirming your email secures your account and makes sure you receive important updates.
- I forgot my password. How do I reset it?Use “Forgot password?” on the login page to get a reset link by email that works for 60 minutes.
- How do I keep my account secure?Confirm your email, verify your phone, use a strong password and watch for security notices.
- How do I delete my account?You can delete your account in Settings once you have no open orders or pending payouts.
- Install the HomeHero app and turn on push notificationsAdd HomeHero to your home screen and get new offers, messages and booking updates instantly on your phone.
- How do I contact HomeHero support?Send us a message from the contact page and follow the conversation online or by email — with or without an account.
Browse by topic
Getting startedWhat HomeHero is, how it works and how to create your account.5 articlesFor customersPosting tasks, comparing offers and getting the job done.7 articlesFor HeroesFinding tasks, sending offers, house rules and getting paid.8 articlesPayments & feesService fees, payment protection and how money moves on HomeHero.9 articlesCancellation & refundsCancelling a booking, refunds and what to do when something goes wrong.7 articlesTrust & safetyDamage protection, verification, reviews, privacy and staying safe.8 articlesPremium & subscriptionsHomeHero Premium services, fixed quotes, the quality guarantee and recurring plans.7 articlesYour accountProfile, login, notifications, invites and deleting your account.11 articles
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