How do I keep my account secure?

Your HomeHero account holds your bookings, messages and payment history, so it's worth a few minutes to protect it. Everything below is in Login & security.

Confirm your email

We send a confirmation link when you sign up with an email and password. Until you click it you'll see a small reminder at the top of the page, and posting tasks, sending offers or paying may be paused. Use Resend email in the reminder if the link expired (links work for 48 hours). Signing in with Google, Apple, Microsoft or Facebook confirms your email automatically.

Use a strong, unique password

At least 8 characters with a number and a capital letter — and not one you use anywhere else. Forgot it? See How do I reset my password?

Verify your mobile number

Add your mobile number and confirm it with a 6-digit code we text you. Your number is private: it's never shown to other users and never included in emails. A verified number gives you the Phone verified badge, and we may require it before Heroes send offers.

Changing your email

Enter your new address and your current password. We email a link to the new address, and the change only happens when you click it. We also tell your old address, so you'll know if anyone else tries it.

Security notices

We email you when your password is reset or your email address changes. If you didn't do it, reset your password right away from the login page and contact contact@globalmanagedproperties.

Red flags

• HomeHero will never ask for your password, login codes, card details or ID in a chat, email or phone call.
• Never share an SMS code you didn't ask for — someone may be trying to use your number.
• Keep payments on HomeHero. See How do I stay safe?