What rules do Heroes need to follow?

The standards every Hero agrees to: honest pricing, punctuality, respect and good work.

Customers invite Heroes into their homes. These rules keep that trust intact. Breaking them can lead to warnings, restrictions or suspension.

You run your own business

  • You are an independent provider, not a HomeHero employee.
  • You are responsible for your own taxes, VAT and any authorisations your trade requires.
  • You should have your own liability insurance. For authorised trades it is required.

Price and payment

  • Stick to the agreed price. Don't charge anything extra on the side.
  • If the scope changes, any price change goes through HomeHero.
  • Never ask for or accept payment outside HomeHero.

On the job

  • Show up on time, and let the customer know in the chat if you're delayed.
  • Be polite and respectful to the customer and their home.
  • Deliver work of a good quality and as described in your offer.
  • Only accept work you are qualified for. Electrical, gas and plumbing work that legally requires an authorisation may only be done by authorised Heroes. See Authorised trades.

Communication

Keep all contact on HomeHero and don't advertise your own company or website. See Communication rules.

Cancelling

If you cancel a booked job, the customer is refunded in full and 10% of the job price, max €20 is deducted from your future payouts.