How do messages and counter-offers on a task work?

Before booking, you and each Hero talk in a private thread on the task — and you can suggest another price.

Before you book, each Hero can write to you in a private thread on your task. Only you and that Hero can see it — other Heroes never see your conversation.

Suggesting another price

Got an offer that's a bit high? Press Suggest another price on the offer and enter your price (with an optional note). The Hero can:

Accept — the offer is updated to your price, and you can book it right away.
Decline — the original price stays.
Send a new offer — for example meeting you in the middle.

You can always accept the current offer while a counter-offer is waiting.

Good to know

Phone numbers, email addresses, links and social media handles are blocked automatically, as are requests to meet or pay outside HomeHero.
Don't share your exact address or door codes before booking. The booked Hero receives your address after payment, and the full chat opens.
If a message is inappropriate, use the Report button on the Hero's offer.

Tips for good answers

Answer quickly and precisely: measurements, photos of the area, access and parking, whether materials are provided. Clear answers lead to better and more accurate offers.