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Report a problem or give feedback

Use the Feedback bubble in the bottom-right corner to tell us about a bug, something missing, an idea or a question — we reply by email.

HomeHero is brand new, and you're helping us build it. If something doesn't work, something is missing or you have an idea, tell us — the team reads every message.

How to send feedback

  • Tap the Feedback bubble in the bottom-right corner of any page (on phones it's the round chat button).
  • Choose Bug, Something's missing, Idea or Question.
  • Write what happened — for a bug, what you did and what you expected to happen.
  • Optional: tap the picture icon to attach a screenshot (on a computer you can also paste one).
  • If you're not logged in, add your email so we can reply. It works from the login page too.

You'll see a ticket number, such as HH-1001, and get a confirmation email with a link to your report.

What we include automatically

To help us reproduce the problem, your report includes the page you were on, the page title, your screen size, browser and language, the app version and — if the page had one — the last technical error message. We never include passwords, cookies or payment details.

Getting an answer

A real person from the team replies by email, usually within one business day. You can reply to that email to continue the conversation, or follow your report under My support requests when you're logged in.

Need help with a booking or payment?

Feedback is best for bugs and suggestions. For a specific booking, refund or payout, use Contact support so we can link the right booking — see How do I contact HomeHero support?.